RetailCraft 57: “1300 entrepreneurs” – in conversation with Oskar Jacobsson, Director Customer Solutions, ICA Gruppen
What happens when one of the Nordics’ largest grocery retailers empowers 1,300 local entrepreneurs under a single national brand? In this episode, Ian Jindal chats with Oskar Jakobsson, Director of Customer Solutions at ICA Gruppen, to explore the unique federated model in Swedish grocery retail. Oskar shares how ICA balances entrepreneurial autonomy with digital innovation, […]
RetailCraft 56: “Let it Bloom” – in conversation with Philipp Andrée, Chief Commercial Officer at Douglas
What does it take to be the number one premium beauty retailer both online and in-store across 22 countries? In this episode, Ian Jindal welcomes Philipp Andrée, Chief Commercial Officer at Douglas Group, to explore how the company blends heritage and innovation in the fast-evolving beauty sector. Philipp shares how Douglas is redefining omnichannel retail, […]
RetailCraft 55: “Clean Lines” – in conversation with Giovanni Lepori, Rothy’s VP Global Retail
Clean Lines: Sustainable Innovation and Retail Evolution with Rothy’s VP Global Retail In this episode of RetailCraft, Ian Jindal speaks with Giovanni Lepori, Vice President of Global Retail at Rothy’s, from the brand’s flagship store in New York. Giovanni shares how Rothy’s has revolutionized footwear manufacturing with 3D knitting technology, built a sustainable and scalable […]
RetailCraft 54: “You just go faster” – in conversation with Joel Natale, Chief Commercial Officer, Rapha
This episode of RetailCraft takes us inside premium cycling brand Rapha, our host Ian Jindal chats with Joel Natale, Chief Commercial Officer, at Rapha’s London headquarters. Their conversation explores how this 20-year-old brand transformed cycling culture, built a powerful community, and continues to balance premium positioning with growth. [00:00:00] Introduction to Rapha and Joel’s Role […]
RetailCraft 53: “Rethink, reimagine, renew” – in conversation with Gertin Schraa, Head of Sustainable Sales, Dyson
Ian Jindal speaks with Gertin Schraa Head of Sustainable Sales at Dyson, about the company’s heritage, innovative approach to sustainability, and the challenges and opportunities in the refurbishment market. Gertin shares insights into consumer behaviour, the importance of quality standards in refurbishment, and the role of sustainability in sales strategy. He also discusses his career […]
RetailCraft 52: “Can we change an industry?” – in conversation with Alec Mills, co-founder of DAME
In this episode, Ian Jindal speaks with Alec Mills, co-founder of Dame, about the journey of creating sustainable and toxin-free period products. They discuss the challenges faced in the industry, the importance of changing the conversation around menstruation, whether men have a role in women’s health discussions. Alec shares insights on product innovation, market positioning, […]
RetailCraft 51: “Get more out of life” – in conversation with Paul Hornby, Digital Customer Experience Director at the Very Group
Paul Hornby, Digital Customer Experience Director at The Very Group (owner of very.co.uk and other brands) joins Ian Jindal and Georgia Scott to discuss his role, career and the positioning of Very within the market. We explore the history of the group, which dates back to 1890, and how it has evolved into the UK’s […]
RetailCraft 50 – “Bring Joy” – in conversation with Mark McKenzie, Technical Director at GuitarGuitar
Welcome to a special episode featuring Mark from Guitar Guitar, who joins us to celebrate the company’s 20th anniversary. Hosted by Ian Jindal, Editor-in-Chief of Internet Retailing, and Georgia from Adobe, this episode dives deep into the evolution of Guitar Guitar and its unique approach to music retail. Mark shares the history of Guitar Guitar, […]
RetailCraft 49 – “Predicting the unpredictable” – in conversation with Radharaman Jha, VP Supply Chain at Flaconi
Welcome to an illuminating discussion with Rad, VP of Supply Chain at Flaconi, Germany’s leading online beauty marketplace. In this episode, we delve into the fascinating supply chain management domain within the beauty sector. Since its inception in 2011, Flaconi has made gains in the German market, with over 25% share, and continues its successful […]
RetailCraft 48 – ”Activating a City” – in conversation with Juliet Scott-Croxford, President North America for Brompton Bicycle
At the end of NRF 2024 in New York I was able to chat with Juliet Scott-Croxford of Brompton Bicycle. Juliet is President, North America, and leads the growth of this quintessentially British brand in the market. Brompton is an urban-first, engineering-born, British-made success story, and so the transition to the US is an interesting […]
