RetailCraft 54: “You just go faster” – in conversation with Joel Natale, Chief Commercial Officer, Rapha
This episode of RetailCraft takes us inside premium cycling brand Rapha, our host Ian Jindal chats with Joel Natale, Chief Commercial Officer, at Rapha’s London headquarters. Their conversation explores how this 20-year-old brand transformed cycling culture, built a powerful community, and continues to balance premium positioning with growth. [00:00:00] Introduction to Rapha and Joel’s Role […]
RetailCraft 53: “Rethink, reimagine, renew” – in conversation with Gertin Schraa, Head of Sustainable Sales, Dyson
Ian Jindal speaks with Gertin Schraa Head of Sustainable Sales at Dyson, about the company’s heritage, innovative approach to sustainability, and the challenges and opportunities in the refurbishment market. Gertin shares insights into consumer behaviour, the importance of quality standards in refurbishment, and the role of sustainability in sales strategy. He also discusses his career […]
RetailCraft 52: “Can we change an industry?” – in conversation with Alec Mills, co-founder of DAME
In this episode, Ian Jindal speaks with Alec Mills, co-founder of Dame, about the journey of creating sustainable and toxin-free period products. They discuss the challenges faced in the industry, the importance of changing the conversation around menstruation, whether men have a role in women’s health discussions. Alec shares insights on product innovation, market positioning, […]
RetailCraft 51: “Get more out of life” – in conversation with Paul Hornby, Digital Customer Experience Director at the Very Group
Paul Hornby, Digital Customer Experience Director at The Very Group (owner of very.co.uk and other brands) joins Ian Jindal and Georgia Scott to discuss his role, career and the positioning of Very within the market. We explore the history of the group, which dates back to 1890, and how it has evolved into the UK’s […]
RetailCraft 50 – “Bring Joy” – in conversation with Mark McKenzie, Technical Director at GuitarGuitar
Welcome to a special episode featuring Mark from Guitar Guitar, who joins us to celebrate the company’s 20th anniversary. Hosted by Ian Jindal, Editor-in-Chief of Internet Retailing, and Georgia from Adobe, this episode dives deep into the evolution of Guitar Guitar and its unique approach to music retail. Mark shares the history of Guitar Guitar, […]
RetailCraft 49 – “Predicting the unpredictable” – in conversation with Radharaman Jha, VP Supply Chain at Flaconi
Welcome to an illuminating discussion with Rad, VP of Supply Chain at Flaconi, Germany’s leading online beauty marketplace. In this episode, we delve into the fascinating supply chain management domain within the beauty sector. Since its inception in 2011, Flaconi has made gains in the German market, with over 25% share, and continues its successful […]
RetailCraft 48 – ”Activating a City” – in conversation with Juliet Scott-Croxford, President North America for Brompton Bicycle
At the end of NRF 2024 in New York I was able to chat with Juliet Scott-Croxford of Brompton Bicycle. Juliet is President, North America, and leads the growth of this quintessentially British brand in the market. Brompton is an urban-first, engineering-born, British-made success story, and so the transition to the US is an interesting […]
RetailCraft 47 – ”3am Brew” – in conversation with Georgie Janion-Shaw, Founder, SISTIR
SISTIR is a coffee-originated gifting brand, that grew from a sisterly conversation (SIS) about coffee (Stirred) around the ideal ‘3am blend’ to power parents through that mid-night wake-up moment for a crying baby.
RetailCraft 46 – ”Really Different” – in conversation Kieron Smith, Digital Director of Blackwells, and Wordery
Our studio chat with Kieron (Digital Director at Blackwells, part of the Waterstones group of booksellers) had a number of firsts… Not only the first podcast of 2024 (Happy New Year to one and all!) but also the first time that Georgia and I had been given gifts.
RetailCraft 45 – ”Consumer moments” – in conversation with Ntola Obazee (Emma Bridgewater) and Raine Peak (New Look)
Ntola and Raine joined Georgia and me in the studio and reminded us just why a roundtable discussion is so much fun and enlightening!
Raine – the head of digital at New Look (www.newlook.com) – talks us through how to connects with the ‘moments’ in customers’ lives, and of course the planning, data, heuristics and approaches needed to deliver that at scale.
